User Agreement

Version dated June 1, 2026

This User Agreement (hereinafter referred to as the “Agreement”) governs the use of the Minatrix / Minatrix.FM platform (hereinafter referred to as the “Service”), available at: minatrix.fm, minatrix.com, minatrix.com.ua, as well as their subdomains, mobile applications, localized versions and related services.

The Operator of the Service is: Viktor Leonidovych Mykhailenko, Odesa, Ukraine, contact address: support@minatrix.fm (hereinafter referred to as the “Administration” or the “Operator”).

The Service is available in several languages, including Russian, English, Ukrainian, German, French, Spanish and Chinese. Regardless of the selected interface language, use of the Service constitutes acceptance of this Agreement. In the event of discrepancies between language versions, the Russian-language version of the Agreement shall prevail, unless otherwise expressly required by mandatory provisions of applicable law.

By using the Service, registering with it, uploading materials, paying for paid features or continuing to use the Service after this Agreement has been updated, the User confirms that they have read, understood and agree to comply with its terms.

1. General Provisions

1.1. Minatrix.FM is an informational and entertainment music platform that provides access to online radio, music content, user-generated materials, artist and DJ profiles, news, rankings, comments, messages, playlists, promotional tools and other features.

1.2. Part of the Service functionality is available without registration; however, access to certain features may require creating an account.

1.3. The Administration has the right to modify, update, restrict, temporarily suspend or discontinue individual functions of the Service, sections, applications or the Service as a whole, where necessary for project development, technical maintenance, security, compliance with the law or protection of third-party rights.

1.4. The Administration has the right to amend this Agreement. A new version shall enter into force from the moment it is published on the Service, unless another effective date is specified in that version.

1.5. Continued use of the Service after publication of a new version of the Agreement constitutes the User’s acceptance of the updated terms.

2. Registration and Account

2.1. To access certain functions of the Service, the User may complete registration and create an account.

2.2. The User undertakes to provide accurate, up-to-date and non-misleading information when registering, completing a profile, uploading materials and using paid features.

2.3. The User is responsible for maintaining the confidentiality of their credentials, password, access tokens and other authorization tools.

2.4. All actions performed using the User’s account shall be deemed to have been performed by the User themselves, unless proven otherwise.

2.5. The User undertakes to immediately notify the Administration if they suspect unauthorized access to their account.

2.6. The User confirms that they have reached the age required to use the Service under the laws of their country. If the User has not reached such age, use of the Service is permitted only with the consent of a legal representative.

2.7. The Administration has the right to refuse registration, restrict access to an account, request clarification of data or block an account in the event of a violation of this Agreement, suspected abuse, fraudulent activity, infringement of third-party rights or a threat to the security of the Service.

3. Service Functionality

3.1. The Service may provide Users with the following features:

listening to online radio and music content;
creating and editing a profile;
uploading music files, images, texts, descriptions and other materials;
publishing comments, messages, posts and reactions;
participating in rankings, selections, playlists and promotional sections;
using paid and free promotion tools;
using Premium features and other additional options.

3.2. The specific set of available features may vary depending on the website version, mobile application, User’s country, technical conditions, account status and other factors.

3.3. The Administration does not guarantee that all functions of the Service will be available continuously, without errors, interruptions or limitations.

4. User Content

4.1. The User may post on the Service music files, DJ sets, remixes, podcasts, images, texts, descriptions, comments, messages, profile data and other content (hereinafter referred to as “User Content”).

4.2. By posting User Content, the User confirms that they have all necessary rights, licences, permissions and consents for its publication, storage, reproduction, public performance, making available to the public, distribution and other use within the operation of the Service.

4.3. The User bears full responsibility for the User Content they post, including its legality, accuracy, compliance with third-party rights and the requirements of this Agreement.

4.4. By posting User Content on the Service, the User grants the Administration a non-exclusive, royalty-free, worldwide right to use such content to the extent necessary for the operation, development, promotion and technical maintenance of the Service, including the right to store, process, reproduce, display, publicly perform, make available to the public, technically copy, create previews, covers, fragments, waveform visualizations, cache, adapt formats and display the content in website and application interfaces.

4.5. The rights specified in clause 4.4 are granted for the period during which the User Content is posted on the Service, as well as for a reasonable technical period after its deletion, necessary for the operation of backups, logs, cache, investigation of violations, processing of claims and compliance with legal requirements.

4.6. The User retains rights to their content where such rights belong to them. Posting content on the Service does not constitute a transfer of exclusive rights to the Administration.

4.7. The User undertakes to provide accurate information about authorship, performers, track title, genre, presence of explicit language, use of artificial intelligence technologies and other characteristics of the material, where such information is provided for by the Service functionality.

5. Content Posting Rules

5.1. It is prohibited to post, upload, publish, transmit or distribute on the Service:

content that infringes copyright, related rights, trademark rights, personal non-property rights or other rights of third parties;
illegally distributed musical works, phonograms, remixes, samples or other materials;
content that the User has no right to publish or distribute;
materials that violate the law, rights or legitimate interests of third parties;
materials containing threats, insults, harassment, calls for violence, discrimination, extremism or illegal actions;
materials related to the promotion of drugs, illegal arms trafficking, fraud or other unlawful activities;
personal data of third parties without their consent;
malicious files, scripts, viruses, phishing links or other technically dangerous materials;
spam, mass mailings, automated publications, artificial boosting, duplicate or misleading content;
content presented as an official publication of the Administration without authorization;
advertising, commercial offers or promotional materials without approval from the Administration, where such approval is required by the Service rules.

5.2. The Administration does not carry out mandatory prior moderation of all User Content, but has the right to review, hide, restrict, edit or delete materials after publication.

5.3. The presence of material on the Service does not constitute approval, confirmation of legality, editorial support or agreement by the Administration with its content.

6. Copyright and Related Rights

6.1. The Service respects the rights of authors, performers, rights holders, music labels, publishers and other persons.

6.2. Content on the Service may be published independently and automatically by Users. The User who uploaded the material is responsible for having the necessary rights.

6.3. The Administration does not encourage or support infringement of copyright or related rights. If violations are identified, the Administration has the right to delete the material, restrict access to it, block the infringer’s account or take other measures.

6.4. Upon receipt of a substantiated complaint from a rights holder, the relevant content may be removed or restricted without prior notice to the User.

6.5. Repeated or serious violations of copyright and related rights may result in limitation of account functions, removal of materials or complete blocking of the account.

6.6. The detailed procedure for submitting rights holder claims is described on the DMCA page.

7. Content Removal, Moderation and Blocking

7.1. The Administration has the right, at its own discretion and without prior notice, to:

delete, hide or restrict access to User Content;
change the visibility of materials in feeds, rankings, search, recommendations and promotional sections;
restrict individual account functions;
temporarily or permanently block the User’s account;
refuse publication, promotion or display of materials;
suspend payments, bonuses, accruals or promotional activities in the event of suspected rule violations.

7.2. Such measures may be based on violation of this Agreement, legislation, third-party rights, paid service rules, attempts at artificial boosting, fraud, abuse of functionality, complaints from users or rights holders, technical threats to the Service or other actions that may harm the Service, Users or third parties.

7.3. The Administration has the right not to disclose technical details of moderation, ranking algorithms, anti-spam systems, anti-fraud checks and other internal protection mechanisms of the Service.

7.4. Decisions of the Administration are made in order to ensure the security, stability, legality and normal operation of the Service.

8. Paid Services, Premium Features and Internal Bonuses

8.1. The Service provides both free functionality and additional paid services, including but not limited to: Premium account, Premium features, music promotion tools, placement in promotional blocks, track promotion, additional profile options, extended limits, internal bonuses, virtual points, BPM or other digital functions (hereinafter referred to as “Paid Services”).

8.2. The cost, duration, scope, activation terms and limitations of Paid Services are specified on the relevant pages of the Service, in the payment interface, in the mobile application or in the offer available to the User before payment.

8.3. Payment for Paid Services is made by the User on a 100% prepayment basis through integrated payment systems, payment partners, banking services, Google Play, App Store or other available payment methods.

8.4. The Service does not store or process full bank card payment details of Users. Payment processing is carried out by the relevant payment systems, banks, app stores or other payment partners.

8.5. A Paid Service is considered activated from the moment successful payment confirmation is received from the payment system and the relevant function, status, access, bonus, placement or other digital result is provided to the User.

8.6. If a Paid Service is a subscription, its duration, renewal procedure, cancellation and charging terms are specified in the payment interface or in the rules of the relevant payment platform. When payment is made through Google Play, App Store or another app store, subscription management and certain refund matters may be handled through the relevant app store.

8.7. A Premium account and other Paid Services provide the User with additional opportunities within the Service, but do not guarantee a specific number of plays, likes, comments, followers, inclusion on air, commercial success, ranking growth, income, contracts, promotion on third-party services or any other specific results.

8.8. The Administration has the right to change the cost, scope and terms of Paid Services. Such changes do not affect an already paid period or an already activated one-time service, unless otherwise expressly stated in the terms of the specific service and unless this contradicts applicable law.

8.9. Internal bonuses, points, BPM, promotional accruals and other virtual units of the Service are not money, electronic money, securities or banking products. They are used only within the Service and within the available functionality and cannot be exchanged for cash, withdrawn to bank accounts or transferred outside the Service, unless otherwise expressly provided by separate rules.

8.10. The Administration has the right to cancel internal bonuses, points, BPM, promotional accruals or promotion results if they were obtained as a result of a technical error, abuse, artificial boosting, fraud, violation of this Agreement or circumvention of the Service rules.

9. Refund Policy

9.1. Since Paid Services are provided digitally and, as a rule, are activated immediately after payment, funds for Paid Services that have already been activated, provided or started to be performed are non-refundable, except in cases expressly provided for by this Agreement, the rules of the payment platform or mandatory provisions of applicable law.

9.2. By placing an order for a Paid Service, the User agrees that the provision of the digital service may begin immediately after payment. If such consent is required by the laws of the User’s country, the User confirms that they understand the possible loss of the right to withdraw from the service after its provision has begun.

9.3. A refund may be considered by the Administration in the following cases:

the Paid Service was paid for but was not activated due to a confirmed technical reason on the side of the Service;
an erroneous duplicate charge occurred for the same service;
the User paid for a service, but its provision became impossible due to the fault of the Service;
a refund is mandatory under the rules of the payment system, Google Play, App Store or applicable law.

9.4. In the event of a technical failure, the Administration has the right, at its discretion, to provide the paid service to the User, extend its validity period, credit equivalent compensation within the Service or issue a refund.

9.5. As a rule, refunds are not provided in the following cases:

the User changed their mind after the service was activated;
the User did not use the activated service for reasons not dependent on the Service;
the User expected a specific promotion result that was not guaranteed by the service terms;
the User’s account was restricted or blocked for violation of this Agreement;
the User’s material was removed or restricted due to infringement of third-party rights, violation of Service rules or legislation;
the User provided inaccurate data, violated content upload rules or abused the Service functionality.

9.6. Blocking the User’s account for violation of this Agreement, including content posting rules, copyright, conduct rules, anti-spam rules and paid service rules, is not grounds for a refund for the unused period of Premium features or other Paid Services, unless otherwise required by mandatory provisions of law.

9.7. To request consideration of a refund, the User must contact the Administration through the contact details, providing the account, payment date, amount, payment method, transaction ID if available and a description of the issue.

9.8. If payment was made through Google Play, App Store or another external payment platform, the refund may be processed according to the rules of the relevant platform. In such cases, the Administration may be limited by the technical and contractual rules of the relevant payment intermediary.

10. Interaction with Third Parties and External Services

10.1. The Service may contain links to third-party websites, applications, payment systems, social networks, music platforms, advertising networks, API services and other third-party resources.

10.2. The Administration is not responsible for the content, availability, security, rules, actions, goods, services, payments, subscriptions or privacy policies of third-party resources.

10.3. By visiting third-party resources or using third-party payment methods, the User independently accepts the terms of such resources and bears the risks associated with their use.

11. Rules of Communication and User Conduct

11.1. These rules apply to all sections of the Service, including profiles, comments, chats, private messages, reviews, publications, reactions, uploaded materials and other forms of interaction.

11.2. The User undertakes to observe respectful communication standards and not to violate the law, third-party rights or the Service rules.

11.3. The User has the right to:

use the Service functionality within the established rules;
communicate with other Users;
publish materials where they have the necessary rights;
contact the Administration regarding the operation of the Service;
submit proposals for project development.

11.4. It is prohibited within the Service to:

publish insults, threats, harassment or aggressive content;
post spam, flooding, intrusive messages or mass mailings;
distribute advertising without approval from the Administration;
publish malicious links, phishing or misleading content;
provoke conflicts, incite hostility or harass other Users;
distribute illegal materials;
disclose personal data of third parties without their consent;
impersonate another person, a representative of the Administration, a well-known artist, label or organization without sufficient grounds;
use automated tools, bots, scripts, artificial boosting or other unfair methods of influencing the operation of the Service.

11.5. Nicknames, profile names, avatars, covers and descriptions must not:

contain insults, obscene language or illegal materials;
mislead other Users;
imitate the Administration, moderators, other Users, artists, labels or brands;
contain malicious links, phishing, spam or elements that violate third-party rights.

11.6. The Administration and moderators of the Service have the right to delete messages and content, restrict access to functions and temporarily or permanently block Users in the event of rule violations.

11.7. The User understands that interaction with other Users is carried out at their own risk.

12. International Use and Legal Compliance

12.1. The Service may be available to Users from various countries.

12.2. The User undertakes to independently comply with the laws of their country, including requirements related to copyright, personal data, content permissibility, payments, taxes and use of online services.

12.3. If the use of the Service or any of its functions is prohibited or restricted by the laws of the User’s country, the User must refrain from such use.

12.4. The Administration has the right to restrict access to the Service or individual functions for certain countries, regions, accounts or categories of Users, where required by law, the rules of payment systems, app stores, partners or internal security rules.

13. Limitation of Liability

13.1. The Service, its functionality, content, recommendations, rankings, promotional tools and other features are provided on an “as is” and “as available” basis.

13.2. The Administration does not guarantee:

uninterrupted and error-free operation of the Service;
continuous availability of individual functions;
preservation of all materials in the event of technical failures, actions of third parties or force majeure circumstances;
specific results of promotion, audience growth, monetization, ranking or popularity of materials;
accuracy, legality or quality of User Content.

13.3. The Administration is not responsible for:

actions or inaction of Users;
the content of User Content;
Users’ infringement of third-party rights;
losses arising from the use or inability to use the Service;
temporary unavailability of the Service;
actions of payment systems, banks, app stores, hosting providers, telecom operators and other third parties;
loss of account access due to the User’s fault.

13.4. Nothing in this Agreement limits the liability of the Administration in cases where such limitation is expressly prohibited by mandatory provisions of applicable law.

14. Personal Data

14.1. The procedure for processing Users’ personal data is governed by the Privacy Policy.

14.2. By using the Service, the User confirms that they have read the Privacy Policy and understand what data may be processed when using the website, applications, account, messages, content uploads and paid features.

14.3. The User may not publish personal data of third parties without their consent.

15. Termination of Use of the Service

15.1. The User has the right to stop using the Service at any time.

15.2. The User may contact the Administration regarding deletion of an account or individual data, where such option is provided by the Service functionality and applicable law.

15.3. Account deletion may result in loss of access to the profile, materials, messages, settings, internal bonuses, BPM, Premium features and other data associated with the account.

15.4. The Administration has the right to retain certain data after account deletion in cases where this is necessary to comply with the law, protect rights, process claims, prevent fraud, ensure security or support the technical operation of backups.

16. Applicable Law and Dispute Resolution

16.1. This Agreement enters into force from the moment the User begins using the Service.

16.2. All disputes and disagreements arising from or in connection with this Agreement shall be resolved through negotiations between the User and the Administration.

16.3. Before applying to court, the User undertakes to send the Administration a written claim through the Service contact details, describing the issue, account, disputed situation and demands.

16.4. The claim review period is up to 30 calendar days from the date of receipt, unless another period is provided by law or by the rules of the payment platform.

16.5. If no agreement can be reached, the dispute shall be resolved in accordance with the laws of the country of registration of the Service Operator at the location of the Administration, unless otherwise provided by mandatory legal provisions applicable to the specific User.

16.6. If any provisions of this Agreement are found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions of the Agreement.

17. Contacts

17.1. The Administration can be contacted through the contact details specified on the Service.

17.2. For copyright-related matters, the User or rights holder may use the procedure specified on the DMCA page.

17.3. For matters concerning the processing of personal data, requests must be submitted in accordance with the procedure specified in the Privacy Policy.